Showing posts with label Personas. Show all posts
Showing posts with label Personas. Show all posts

Thursday, April 19, 2012

Use of cinematic storytelling techniques to present consumer research and segments

NBCUNIVERSAL is forming a unit called Curve Films, but there is no intention for it to compete with siblings at the company like Universal Pictures or Universal Television.
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Nikol is among several people 18 to 34 years old, known as millennials, who are interviewed and featured in cinematic storytelling by Curve Films, a unit of NBCUniversal.
Unlike those units, whose output is meant for millions of moviegoers and video viewers, Curve Films has a far more defined target audience: Madison Avenue.


Curve is the brainchild of the NBCUniversal integrated media group, which helps sales executives at NBCUniversal peddle commercial time and ad space on their myriad broadcast, cable and online properties that extend from Bravo and iVillage to NBC and the Weather Channel.


The goal of Curve Films — the name is supposed to evoke the phrase “Ahead of the curve” — is to find new, more interesting ways to deliver materials like research data to advertising and media agencies and marketers. So rather than publish a white paper on trends in consumer culture, Curve Films produced a handsome, 108-page book, titled “The Curve,” that would not look out of place on an office coffee table.


And rather than release a report on the estimated 76 million millennials in the United States — also known as Generation Y, and roughly defined as young adults born in 1980 or later — Curve plans on Monday to begin distributing a film called “Y Now.”


The film uses cinematic storytelling techniques to convey information about how Americans ages 18 to 34 behave, what they believe and how they differ significantly from people who were those ages in previous decades. Shot in a documentary vein, the film offers viewers interviews with nine millennials in New York and Texas.


Each represents a life stage or lifestyle like “the boomerang kid,” a 26-year-old man who has moved back in with his parents; “the creative moonlighter,” a man, age 24, who competes in poetry slams and works a day job in a restaurant; “the wanderlust,” a 23-year-old woman who travels and changes addresses continually; and “the stay-at-home dad,” 35, who takes care of his daughter while his wife works.


The film, which runs 22 minutes, will be divided into five shorter segments — five easy pieces, if you will — that are to be sent by e-mail to 1,000 employees at agencies around the country. The segments can be watched by clicking on links in the e-mails, which will go out from Monday through April 27.


“This is an opportunity to make research more compelling and entertaining,” said John Shea, who joined the NBCUniversal integrated media group in November in a new post, executive vice president and chief marketing officer. “We really want the audience who gets these e-mails to feel a connection with the subjects.”


For instance, the opening moments of the film “took cues from ‘An American Family,’ ” Mr. Shea said, referring to the 1973 PBS documentary series that has been called a precursor to reality TV, adding “there are a lot of ‘confessional’ kinds of shots.”


Melissa Lavigne-Delville, vice president for trends and strategic insights at the integrated media group, echoed Mr. Shea.


“Having been in research for so many years, I know that research gets boiled down to just stats and facts, but at the end of the day it’s a reflection of consumers’ lives,” she said. “We intend to breathe life back into what is at its core interesting material.”


In a twist, “Y Now” seeks to paint a portrait of Generation Y in broad strokes, concentrating on larger demographic trends — among them, “next generation parents and the new family” and “the creative class and career” — rather than examining more specialized subjects like changes in media consumption habits.


That approach is fairly novel for a media company. In fact, there is no moment in the film in which a millennial is seen watching TV, staring at a computer screen or thumb-typing on a smartphone.


The bigger picture was “even more of interest to us,” Mr. Shea said, because of the increasing importance to Madison Avenue of what the millennials decide to buy — or not buy.


“This is what the MTV generation, the Abercrombie & Fitch generation, looks like when they become work force newbies and start heading households,” he added. “They now make up 53 percent of the 18-to-49-year-old buying demo.” (That is the viewer demographic group most highly prized by many marketers because its members are forming brand preferences as they form families.)


Mr. Shea and Ms. Lavigne-Delville said they hoped Curve Films would have at least one release each quarter. The unit “does not require additional” spending, Mr. Shea said, because there was “a reallocation of resources” in the integrated media group after he joined.


That the group would seek more visual methods of presenting research results under Mr. Shea is not entirely surprising. He is best known for his long career at the MTV Networks division of Viacom, working on cable channels like MTV and VH1. In fact, when he joined NBCUniversal he received a so-called first look development deal for programming ideas.


NBCUniversal is not alone in trying to better understand Generation Y and explain it to clients. For example, Barkley, an agency in Kansas City, Mo., teamed up with the Boston Consulting Group for a study, “The Millennial Consumer: Debunking Stereotypes,” that was released this week.


http://www.nytimes.com/2012/04/19/business/media/nbcuniversal-to-entice-advertisers-with-filmed-research.html?_r=1&nl=todaysheadlines&emc=edit_th_20120419

Friday, January 27, 2012

Personas Powerful Marketing Tools, Even When They Fail



Persona reporting is a highly effective way to communicate segmentation and other target market analytics to people who don’t read math comfortably. It's also a perception tool.
In persona reporting, each segment or other division of the market is given a short description, very similar to the character descriptions in a stage play or a TV “series bible.” It covers the habits, tastes, beliefs, experiences, and shared background of members of the group. Sometimes it actually assigns a name to an imaginary archetypal member of the group. Prizm segmentation and most of its competitors are persona-reported. Names like Kids and Blue Blood Estates make it very easy to imagine a particular customer.
When I looked at the customers of Jamba Juice for an investor group, the six personas I reported almost certainly were given more attention than all the graphs and tables emerging from the text analysis.
I’ve always recommended persona reporting, because it communicates so clearly, and it beautifully focuses business leadership’s attention during the strategic and planning phase. But it’s also a powerful insight generator.
On one consulting gig, I discovered a persona among the client’s employees -- essentially young, female, artsy hipsters with “craptastic survival” (their terminology) retail jobs in the client’s outlets. The employee discount on the client’s products turned out to be a major attraction to them, because of their passion for style on a budget. These employees, much more than the others, enthusiastically supported and promoted the products to their friends. When products were created and enhanced with that particular persona in mind, they turned into red-hot hits, with the excellent employees joyfully seizing and running with them. (I still use that gig in little sermons about the importance of always plotting residuals.)
When I was editing a small city magazine and doing some marketing research on the side, I did advertiser depth interviews that revealed the advertisers wanted the editorial side to attract three personas:
  • Dr. A: Newly affluent 30-ish men from professional schools who were eager to raise the class of their possessions.
  • The Bs: Nouveau riche couples ages 25-40 who were interested in high-priced nightlife events.
  • Ms. C: Fashionistas ages 25-30 who were interested in clothes, hair, and clubbing.
Communicating these findings to the editorial bullpen, we discovered that no one wanted to write for Dr. A or the Bs, and it was hard to find staff willing to write the product and restaurant reviews those personas wanted. More of our writers liked to write for the Ms. Cs, but reader studies showed Ms. C mostly looked at pictures and rarely read text. As a result, the magazine beefed up its photo features, chopped editorial to a minimum (in a bit of irony, it laid off me and the editor who commissioned the study), focused tightly on local shopping and celeb parties, and did much better.
In some ways, the most interesting thing I’ve seen happen with persona reporting was a time when it failed. I was trying to prepare a marketing report for a professional group that wanted to know why it got so little repeat or referral business. (When you’re only selling cold calls, it’s a tough row to hoe.) Sadly, my client’s personnel couldn’t supply anyobservations about past customers, except that they had money. Further investigation revealed that my client’s core reports and products were being tried out mostly by old cronies, who were just throwing the client some business as a favor. The persona, in other words, was “people who have spare money and feel sorry for us.”
In those three different cases, persona reporting revealed:
  • An unexploited market on which the business could focus a new effort
  • A fundamental disjunction for resolution and restructuring
  • There was no real market.
I recommend persona reporting highly. It’s not easy to research, develop, and write, but my experience is that it’s extraordinarily worthwhile.
— John Barnes Follow me on TwitterVisit my LinkedIn page is a marketing intelligence analyst pioneering the commercial application of statistical semiotics. He is also the freelance author of 29 published novels and hundreds of articles and short stories.
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