White papers from Customer Think

	The Business Impact Of Customer Experience, 2010 [paper]
	Conversational Marketing: What's Next in Customer Engagement [paper]
	The ROI of Marketing Automation [paper]
	5 Biggest Blunders with Enterprise Social Software and How to Avoid Them [paper]
	Social Media and Marketing: Transitioning from Listening to Customer Engagement[paper]
	Revenue Cycle Analytics [paper]
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