By Pradeep Chopra
In my previous posts on community building on Facebook, I mapped out a way to create a Facebook strategy and promote your company’s Facebook Page.
Monitoring it continuously and making sure it occupies the right position in the consumer’s mind, though, will require you to use the right analytics.
Your business objectives for launching a community on Facebook will define the metrics you use to measure and optimize the success of your community.
For example, if you are building a community to promote your brand, you may want to measure the number of relevant target users that are part of your community and the quality of interactions with those users.
Similarly, if your objective is to generate leads for your business, you may want to track the number of relevant queries you receive through your efforts to build a community on Facebook.
How will you know that you are on the right track?
“Unexplored India – A Treasure Hunt” is a travel community on Facebook that was launched in one of our workshops and stands out as a niche yet, strong example. Within the first three weeks of its launch, this community grew to over 2,000 fans with an exceptionally high degree of engagement (i.e. over 600 interactions per week).
Examining the data more, it also became clear that:
–With around 400 page views per day (out of which half were from unique visitors), this community had a high proportion of repeat visits –With over 250 photo views per day, it is evident that pictures of unique places are one of the most popular pieces of content offered –Also, with a gender ratio of 70:30 (male to female), it is clear that this community is currently used more by men
Practically, this gets translated into the following trends on Facebook Insights (a free metrics dashboard available to all Facebook users):
1. Fan Growth: The number of fans (as well as unsubscribed fans) on your page over a period of time. In the latest version of Facebook Insights, you can also see where fans came from.
2. Demographics: Given that Facebook is aware of the demographic details of its users, it provides highly relevant and useful demographic information comprising age, gender, location (country as well as city) and language.
3. Interaction: The extent of interaction is measured by page views, number of wall posts, likes and comments, which also tell you about the engagement pattern of your page. You can also get insights into what kind of content (text, photo, video etc.) is working or not working.
At a macro level, there are a few interesting tools which help you assess the value of your community on Facebook and allow you to do a thorough competitive analysis as well:
1. Facebook Grader: A tool designed by HubSpot to help you assess the ranking of your company’s Facebook page among other pages.
2. Social Page Evaluator: A tool designed by Vitrue to help marketers get a better understanding of a Facebook page’s ”value.” Although it is not a perfectly scientific tool, it can be used as a good indicator to compare two Facebook pages. Here is another study by Vitrue to help you gauge the dollar value of each fan on your company’s Facebook page.
To summarize the complete process of launching and nurturing a community on Facebook, let me give you a framework which you can use as a guide to connect all the pieces of community building covered in this article series.
I would like to end this series by encouraging you to continuously experiment and evolve your strategy as you move along in the community-building process on Facebook. I will be writing next on “Online Reputation Management.”
Do let me know the topics in digital marketing you would like me to write about.
–Pradeep Chopra is chief executive of Digital Vidya, a digital marketing training company. Prior to this he founded Whizlabs Software, an IT education company. A graduate from IIT Delhi, Pradeep is a core group member of TiE Delhi’s Special Interest Group on Internet. You can read his mentor bio here.
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